Terms of Service

Fabric Pros

Effective date: July 3, 2026  |  Last updated: July 3, 2026

These Terms of Service (“Terms”) govern your access to and use of the Fabric Pros website (the “Site”) and any products, services, content, and features made available through it (collectively, the “Services”), operated by Fabric Pros (“Fabric Pros,” “we,” “us,” or “our”). By accessing or using the Site, placing an order, or using any interactive feature such as our chat assistant, you agree to be bound by these Terms. If you do not agree, do not use the Site.

1. Eligibility and Accounts

You must be at least 18 years old, or the age of majority in your jurisdiction, and able to form a binding contract to use the Services. If you use the Site on behalf of a business, organization, or government entity, you represent that you are authorized to bind that entity to these Terms.

If account creation is offered, you are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

2. Products, Pricing, and Orders

2.1 Product Information

We strive to describe our products accurately, but we do not warrant that product descriptions, specifications, images, dimensions, coverage figures, or other content are complete, current, or error-free. Specification sheets and manufacturer documentation are provided for general reference; you are responsible for confirming that a product is suitable for your specific application, and we recommend consulting a qualified engineer or design professional where appropriate.

2.2 Pricing

Prices are shown in U.S. dollars and may change at any time without notice. Volume pricing, where displayed, applies as shown on the relevant product page. We make reasonable efforts to display accurate pricing, but errors may occur. If a product is listed at an incorrect price, we reserve the right to cancel or refuse any order placed at the incorrect price, whether or not the order has been confirmed.

2.3 Order Acceptance

Your submission of an order is an offer to purchase. All orders are subject to acceptance by us, and we may refuse, limit, or cancel an order for any lawful reason, including suspected fraud, product unavailability, or pricing errors. If we cancel an order after your payment has been processed, we will issue a refund for the canceled portion of the order.

2.4 Availability

Products may ship from our own facilities or directly from the manufacturer. Availability and lead times shown on the Site are estimates and may change. If an item becomes unavailable after you order, we will notify you and either provide an updated ship-out timeframe or refund the affected item.

3. Shipping and Delivery

Shipping is free on every order. Ship-out and transit timeframes shown on the Site are estimates, not guarantees, and may vary based on product, manufacturer, carrier, and destination. Title and risk of loss pass to you upon delivery of the products to the carrier. Please inspect shipments upon arrival and note any visible damage with the carrier at the time of delivery; report damaged or missing items to us promptly so we can assist with a resolution.

4. Returns and Refunds

Returns are governed by the Returns Policy posted on the Site, which is incorporated into these Terms by reference. Certain items, such as custom-cut, made-to-order, or special-order products, may not be eligible for return, as described in the Returns Policy. Where the Returns Policy conflicts with this section, the Returns Policy controls.

5. Chat Assistant and Data Collection

5.1 About the Chat Assistant

The Site may offer an automated chat assistant powered by artificial intelligence and supported by third-party service providers. The chat assistant is provided for general informational purposes, such as helping you compare products, understand specifications, and navigate the Site.

5.2 Information We Collect Through Chat

When you use the chat assistant, we collect and retain the following information:

• The full content of your conversation, including every message you type and every response generated;
• A conversation identifier assigned to your chat session;
• The page on the Site from which you initiated or used the chat;
• Your approximate location (such as country), as inferred from your connection; and
• The date and time of the conversation.

Chat conversations are logged and may be retained indefinitely. We use this information to respond to inquiries, improve the quality and accuracy of the chat assistant, improve our products and Site content, and for record-keeping, security, and fraud-prevention purposes. Chat content is processed by third-party service providers that supply the underlying AI, hosting, and logging infrastructure, and is handled by those providers in accordance with their own terms and privacy practices.

5.3 Do Not Submit Sensitive Information

The chat assistant does not ask for personal information, and you should not enter sensitive personal information into the chat, including payment card numbers, government identification numbers, account passwords, or health information. Any information you choose to type into the free-text chat field will be collected and retained as described above.

5.4 No Reliance on Chat Responses

Chat responses are generated automatically and may contain errors, omissions, or outdated information. Chat responses are not a substitute for manufacturer documentation or the advice of a qualified engineer or design professional, and do not constitute engineering, construction, legal, or other professional advice. Always verify product specifications, suitability, pricing, and availability against the relevant product page and manufacturer documentation before purchasing. In the event of a conflict between a chat response and the information on a product page or in these Terms, the product page and these Terms control.

5.5 Consent

By using the chat assistant, you consent to the collection, retention, processing, and use of your chat conversations as described in this Section 5.

6. Intellectual Property

The Site and its content, including text, graphics, logos, images, page designs, product write-ups, guides, tools, and software, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. Manufacturer names, brand names, and product trademarks appearing on the Site belong to their respective owners and are used for identification purposes.

You may access and use the Site for your personal or internal business purchasing purposes. You may not copy, reproduce, scrape, republish, distribute, or create derivative works from Site content without our prior written permission.

7. Acceptable Use

You agree not to:

• Use the Site or the chat assistant for any unlawful purpose or in violation of these Terms;
• Attempt to gain unauthorized access to the Site, other users’ information, or our systems;
• Interfere with the operation of the Site, including by introducing malware or placing unreasonable load on our infrastructure;
• Use automated means to scrape, harvest, or extract data from the Site without our prior written permission;
• Misuse the chat assistant, including attempting to manipulate it into producing harmful, infringing, or misleading output; or
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

8. Third-Party Content and Links

The Site may include manufacturer specifications, documentation, videos, or links to third-party websites. Such materials are provided for convenience and reference. We do not control and are not responsible for third-party content, websites, or services, and a link does not imply our endorsement.

9. Disclaimer of Warranties

To the fullest extent permitted by law, the Site, the Services, the chat assistant, and all products are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that chat responses will be accurate or complete.

Where a product carries a manufacturer’s warranty, that warranty is provided by the manufacturer, not by us, and any warranty claims are subject to the manufacturer’s terms. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

10. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of data, project delays, or cost of substitute goods, arising out of or related to your use of the Site, the Services, the chat assistant, or any products, even if we have been advised of the possibility of such damages. To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or related to these Terms or the Services will not exceed the amount you paid to us for the product or order giving rise to the claim.

Some jurisdictions do not allow the limitation of certain damages, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Fabric Pros and its owners, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your violation of these Terms, your misuse of the Site or the chat assistant, or your violation of any law or the rights of a third party.

12. Governing Law and Venue

These Terms and any dispute arising out of or related to them or the Services are governed by the laws of the State of Washington, without regard to its conflict-of-law rules. You agree that the state and federal courts located in the State of Washington will have exclusive jurisdiction over any such dispute, and you consent to personal jurisdiction and venue in those courts. Nothing in this section prevents either party from bringing a qualifying claim in small claims court.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Changes take effect when posted to the Site. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms. Orders are governed by the Terms in effect at the time the order is placed.

14. General

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Returns Policy and any other policies posted on the Site, constitute the entire agreement between you and us regarding the Site and the Services.

15. Contact

Questions about these Terms can be submitted through the contact page on the Site.